How UAE hotels can turn guest requests into revenue

Last updated 8 October 2026

Every day guests ask a hotel for things beyond the room: a table for dinner, a car with a driver, a tour, a boat for the afternoon. Each request is a chance to improve the stay and, for the hotel, a chance to capture demand that would otherwise go elsewhere. This guide looks at where that revenue opportunity is lost and how to recover it.

Where revenue is lost

• After hours and busy hours. A request that waits for the next shift is often booked elsewhere before anyone replies.
• Booked outside the hotel. The guest finds a provider on their own phone, and the hotel has no record and no say.
• No view of demand. Without a record of what guests ask for, a commercial team cannot see which experiences and partners are wanted.
• Slow confirmation. A request that takes hours to confirm loses the guest's attention.

What a hotel can do about it

1. Answer every request straight away, at any hour and in the guest's language.
2. Make asking easy, with one branded page reached by link or QR code in the room, at reception and in confirmation emails.
3. Keep your preferred partners front of mind, so guests are steered to providers you trust.
4. Record every request and its outcome, so you can see what guests want and which partners deliver.
5. Agree commercial terms with partners directly, if your hotel works that way. How a hotel and its partners share revenue is a matter between them.

Questions to ask any vendor

• Does every request end in a confirmed booking, or does a person still chase it?
• Can I see requests, outcomes and partners in one place?
• What does the platform do after hours?
• Who handles payment between the guest and the partner?

Where SS Deckly fits

SS Deckly answers guest requests 24/7 in seven languages, sends each request to the right partner for confirmation through a secure link, and keeps every request, status and outcome in one dashboard. Hotels register their preferred partners at no cost, or ask us for suggestions. SS Deckly charges a subscription only; guest and partner arrange payment directly.

Keeping partners to your standard. Hotels bring their own preferred partners, so there is no need to search for new ones, and we can suggest partners if you want more choice. We set out what is expected of each partner and review their performance using guest feedback, the number of bookings and whether their pricing is competitive, so the partners your guests are sent to suit your brand and the guest experience you promise.

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