An AI guest experience and concierge platform for hotels and resorts in the UAE

SS Deckly is an AI guest experience and concierge platform for hotels, resorts and waterfront hospitality operators across the UAE and GCC. It answers guest requests 24/7 in seven languages, coordinates transfers, dining, cars, yachts and excursions with your partners, and keeps every request and confirmation in one dashboard.

What it does for a hotel

Guests ask for the same things every day: an airport transfer, a table for dinner, a car with a driver, a boat for the afternoon. Today those requests usually arrive at the desk, by phone or in a messaging app, and are chased by hand. SS Deckly turns that into one workflow:

  1. The guest sends a request through your branded enquiry page, by link or QR code.
  2. The AI replies straight away in the guest's own language and gathers the details.
  3. The request goes to the right partner or team member, who confirms availability through a secure link.
  4. The guest receives the confirmation and the partner's contact details, and the two arrange payment directly.
  5. Your team sees the whole thread, status and outcome in the dashboard, and can step in at any point.

What guests can ask for

Airport and private transfers, restaurant reservations, private and luxury car hire with a driver, yacht and boat experiences, dining, excursions and other guest experiences.

Your preferred partners

If your hotel already works with preferred partners, we register them on the platform at no cost. If you would like suggestions, we can recommend partners.

The three outcomes hotels care about

  • Time saved. Requests are captured, answered and routed without a person typing the same details into three places.
  • Visibility. Every request has a status, an owner and a record, so nothing sits unseen in a chat thread.
  • Revenue captured. Requests that arrive after hours or in a busy hour get an answer straight away instead of waiting for the next shift.

Built for the region

The AI guest service runs 24/7 in English, Arabic, French, Spanish, German, Russian and Hindi, including full Arabic with right-to-left support.

How it sits alongside the systems you already use

SS Deckly handles what happens beyond the room: transfers, dining, cars, yachts and excursions. It does not replace your housekeeping, maintenance or in-room ordering tools, and it is designed to work next to them.

Pricing

Hotels and resorts are priced per room per month, scaled to property size and brand tier. Send an enquiry and we will come back with a figure for your property.

Next step

Enquire about SS Deckly for your property or see the platform.